Reservation and deposit
Please note that a reservation will only be accepted in writing. You will receive a confirmation of the booking where you will find the deposit conditions.
If up to the specified date (in the reservation confirmation) no payment has been received, this shall be deemed as a breach of the contract and your reservation will be cancelled.
We kindly ask for your understanding that we cannot promise a certain room number or floor for booked rooms.
You can check in on your arrival day from 2pm.
In case of early arrival, you are welcome to leave your luggage in the hotel, fill out your guest card, enjoy a day of skiing and move in to your room upon your return.
Should you plan to arrive after 6pm, we would ask you to let us know, otherwise your room may be re-rented.
The check-in for Haus Enzian takes place in Hotel Garni Helvetia.
Please notice that breakfast on arrival day is only available after registration (at the latest 24 hours before arrival).
Please vacate your room by no later than 10.30am on your day of departure. If you have planned a later departure, you are welcome to leave your luggage at the hotel.
Check-out for Haus Enzian takes place in Hotel Garni Helvetia.
You can park your car for free in our parking lot next to the house or in the parking garage "Parking Lounge" (limited number of spaces, max. entrance height 2.20 m) . If you plan to travel with more than one car, please make sure you let us know beforehand.
This also applies to Haus Enzian.
There are no pets allowed in either Hotel Garni Helvetia or Haus Enzian
Account holder: Jehle Christoph und Ladner Alexandra GesbR
IBAN AT 33 3624 8 000 0002 0347, BIC RZTIAT 22248
money transfer, preferential contactless (Maestro- or Creditcard) or cash (NO AMEX OR DINERS CLUB)
CONDITIONS OF CANCELLATION
3 months before arrival - free of charges
3 months to 1 month before arrival - 40 % of total amount
1 month to 1 week before arrival - 70 % of total amount
1 week to day of arrival - 90 % of total amount
In the case of early departure or late arrival, we can only waive the costs for the unused nights if we are able to re-rent the room.
If the arrival or your stay in our hotel is not possible because of legal provisions for Corona, we return the whole deposit and debit no fees.
We recommend that you take out travel insurance.
(More info at www.europaeische.at)
Short stay surcharge
Stays of up to 2 nights will incur a short stay surcharge of EURO 5,00 per person and day including breakfast
depends on age, on request
The discount only applies for children sleeping in an additional bed in a room with 2 full paying adults
The double rooms are reserved for a minimum of 2 people, if you want to book a double room for single use, we point out that the double room price for 2 people must be paid.
Ski / bike storage room
In Hotel Garni Helvetia, the ski / bike storage room is in the basement and is accessible from the outside with a code. We will inform you of the code upon your arrival. In the summer you may clean your bike in front of the ski room. In Haus Enzian, the ski room is also in the basement.
Summer 7.30am to 9.30am
Winter 7.30am to 10.00am
You get one key per room. It possible to obtain a second key against a deposit of EURO 50.00. If you lose a key, you have to pay for it (also for the key chain).